Thank you for your interest in Cambridge Computer's Solution Support.
Cambridge Computer has been a leading provider of backup and storage solutions
for over 17 years, and we are proud to leverage this experience to offer
exceptional technical support to our clients.
Why Choose Cambridge Computer Solution Support?
• |
Cross-product Support |
| |
Our engineers support the entire solution that comprises an environment
—
both hardware and software. This means no more finger-pointing between support organizations. We work quickly to isolate problems and then troubleshoot the proper components within the environment. |
• |
Superior Staff |
| |
Our
technical support desk is staffed with engineers and management who
are field-experienced professionals, not level-one technicians. They
are familiar with the latest technologies and configurations, and
rely on their hands-on experience to resolve problems quickly. In
addition, our technical support team taps into our extensive knowledgebase,
built from hundreds of implementation projects, and uses this information
to solve your problems quickly. |
• |
Knowledge of Your Environment |
| |
Cambridge Computer Solution Support is only offered to clients whose environments have been implemented or otherwise validated by our technical staff. This ensures that we are troubleshooting environments that conform to standard best practices. It also means that we can more accurately and effectively resolve your problems because we have access to the documentation that reflects your particular configuration. |
What Our Clients Say
"Your support team solved our problem quickly and right the first time. That's why if I have my way, we'll choose Cambridge over your competitors every time."
"We got a good set of backups last night, please pass on our gratitude for [your support engineer]'s assistance. Thank you!! Thank you!!"
Details About Cambridge Computer Supplemental Support
Knowledge of Your Environment
Cambridge Computer Support is offered during the "business day": 9-5 EST on days when the NYSE is open. New support calls are returned within 4 business hours if someone is not available immediately.
Engaging with Manufacturers
Cambridge Computer Support contracts require up-to-date support contracts with all applicable manufacturers. This ensures that our clients receive updates and patches for software, and can exchange defective hardware. When we escalate the most difficult tickets to manufacturers, the background information we provide often shortens your time to resolution.
Terms and Conditions
|
Request
more info 
